Sell millions of units. Own every customer relationship.

Most product brands have a disconnect between the physical product and the customer. Manuals get lost, support tickets pile up, and brands have zero visibility into who's actually using their products after the sale — especially when selling through retail or distribution.

Veribl bridges that gap. A single QR code on your product gives customers instant access to digital guides, AI-powered support, and warranty registration — while giving your team first-party data on every interaction. Support ticket volume drops 60–70% through AI deflection, product returns caused by setup confusion decrease significantly, and every scan captures customer data you'd otherwise never see — even from retail channels. Product content stays current without reprinting anything, and warranty registrations happen at the point of use, not weeks later.

Veribl turns every product you ship into a direct, persistent channel to your customer — one that lasts the entire lifetime of the product.

Veribl creates value in layers. The immediate wins are measurable: fewer support tickets, lower return rates, and digital compliance. But the compounding effects are where the real ROI lives.

On the cost side, AI deflects 60–70% of repetitive support queries without hiring additional agents. Fewer "I can't figure it out" returns mean lower reverse logistics and restocking costs. And one QR code handles both customer experience and regulatory compliance, eliminating the need for separate projects and teams.

On the revenue side, brands selling through retail or distribution typically have zero relationship with the end customer. Every Veribl scan captures that data — name, email, location, product owned — for the first time. That feeds cross-sell, upsell, and lifecycle marketing that was previously impossible.

Unlike email or ads, your QR code stays on the product for its entire lifetime. A customer who scans on day one might scan again a year later for a replacement part or accessory. Common questions and AI chat logs reveal what customers actually struggle with — giving your product and content teams direct signal to improve documentation, reduce friction, and inform future development.

The brands that get the most from Veribl treat it not as a manual replacement, but as their post-purchase customer platform.

PDFs are static, unsearchable, and invisible to your business. A help desk only activates after a customer is already frustrated enough to reach out. Neither captures data, reduces returns, or scales across products.

Veribl sits at the product itself. When a customer scans a QR code, they don't download a file or search a knowledge base — they get a branded, interactive experience tailored to their exact product. That includes structured digital guides that update in real time, AI chat trained specifically on that product's documentation, built-in warranty registration and feedback collection, and analytics on every scan: where, when, which product, and who.

A PDF tells customers what to do. Veribl creates an ongoing relationship between your brand and every person who owns your product.

Veribl is built for product brands — manufacturers, D2C companies, and distributors — that ship physical products and want a better post-purchase experience.

You'll get the most value from Veribl if you ship products that need setup guides, manuals, or ongoing support; handle a high volume of repetitive support queries; sell through retail or distribution and lack direct customer relationships; operate in regulated industries where documentation compliance matters; want first-party customer data from your installed base; or see too many returns driven by confusion rather than product defects.

Our customers range from consumer electronics and home appliance brands to industrial equipment manufacturers. Whether you have 50 SKUs or 50,000, the platform scales — and you don't need a technical team to get started.

When a customer scans a product's QR code, they can ask questions through a conversational AI interface. The AI is trained exclusively on your product documentation — manuals, spec sheets, troubleshooting guides, and FAQs — so it answers based on your actual product knowledge, not generic internet results.

This matters for accuracy. The AI doesn't guess or hallucinate answers from unrelated sources. If it can't find the answer in your documentation, it says so and offers to connect the customer with your support team.

In practice, this deflects 60–70% of incoming support queries without any human involvement. The most common interactions — setup help, troubleshooting, warranty questions, and spare parts — are handled instantly, 24/7, in any language your documentation supports.

Every conversation is logged in your dashboard, so your team can see what customers ask most, identify documentation gaps, and feed those insights back into product development.

Yes. The EU's Ecodesign for Sustainable Products Regulation (ESPR) will require Digital Product Passports for a growing number of product categories starting in 2026.

Veribl generates compliant Digital Product Passports directly from your existing product data. You don't need to build a separate compliance workflow — the same product information that powers your digital guides and AI support also populates your DPP.

Compliance data is structured and machine-readable from day one. Templates update automatically as regulatory requirements evolve. Each product's QR code serves double duty — customer experience and regulatory compliance in one scan. And your compliance status is tracked across your entire catalog in the dashboard.

Brands that are already using Veribl for product experiences are automatically building their compliance foundation — without a separate project, team, or timeline.

Veribl is designed to fit into your existing stack, not replace it. The platform offers a REST API, webhooks for real-time event notifications, and CSV import for bulk operations.

Common integration patterns include PIM/ERP sync to keep digital guides and DPPs in sync with your source of truth, eCommerce platform links to Veribl-powered QR experiences, CRM and marketing tool webhooks to forward customer registration and scan data, and support system routing for AI-escalated conversations to your existing helpdesk.

Most teams start with a CSV upload to get live in days, then add API integrations as the rollout scales. No dedicated engineering team is required to get started.

Yes. Veribl includes a complete warranty management system. You can create flexible warranty plans with custom duration, coverage types, and terms — then assign them to products. When customers scan a product's QR code and register, their warranty activates automatically.

Customers can track their warranty status, submit claims with photos and descriptions, and communicate with your team through threaded messages — all from their product page, no phone calls or forms required.

Your team gets a dashboard to manage all warranties, claims, and registrations in one place. You can track active warranties, expiring coverage, claim resolution times, and product-level failure patterns. Registered customers have 2.5x higher lifetime value — warranty registration is the most effective way to build a direct relationship with customers who bought through retail.

Yes. Veribl has built-in email automation that triggers after product registration — no separate email platform required. You can configure four types of automated emails: warranty confirmation (sent immediately), product tips (day 3), review requests (day 14), and accessory recommendations (day 21).

Each email is product-specific and uses branded templates with your logo and colors. You can enable or disable each email type, customize the content, and track performance from your dashboard. For teams that already use Klaviyo, HubSpot, or Braze, Veribl's webhooks forward registration events in real time so you can trigger sequences in your existing platform instead.

Veribl's app library lets you install only the capabilities you need. Currently available apps include ESPR Compliance (Digital Product Passport management) and Sweepstakes (prize campaigns to drive registrations). More apps are coming across categories including marketing, commerce, compliance, and integrations.

Each app installs with one click, has its own settings within your dashboard, and can be uninstalled anytime. The marketplace approach means your dashboard stays clean — you only see the features relevant to your business.